Insulin Pump Battery Cap

Battery Cap Replacement Request

Please complete the form below to request a replacement battery cap.

For more information, please read the Insulin Pump Battery Cap notification letter. You can also view the animated/video instructions on how to inspect the battery cap contact by clicking here.

As a reminder:

The battery cap can be found on the top of the pump where the AA battery compartment is located.

Undamaged battery cap – Continue to use

Has three raised, round, black, plastic dots holding metal contact in place.

Damaged battery caps – Do not use

Metal contact is missing, or fewer than 3 raised dots can be seen.

Is your battery cap damaged?*

Pump User First Name*		Pump User Last Name*
Email Address*		Call Back Phone Number*
Pump User Date of Birth (DD/MM/YYYY)*		Serial Number** (7 Characters) Numbers only*

Street Address*

City / Suburb*

Postal Code*

State*

I understand that the replacement battery cap request will be processed as inventory becomes available.*

**

Where to find your serial number click here
7 Characters example: NG 1 2 3 4 5 6 7 H