FIND YOUR SERIAL NUMBER
You may need your pump serial number if you call 24-Hour Technical Support.

There are two places to find the serial number of your insulin pump:

  1. On the back of your pump
  2. On the status screen on your pump

1. On the Back of Your Pump
The serial number (SN) is located on the back of your pump. If you are using the belt clip, you need to remove the belt clip to view the serial number. On the back of your pump, look for the letters "SN" (which stands for serial number). Your serial number will start with NG and be followed by a series of numbers and letters.
2. On the Status Screen

The model number can also be located on your pump Status screen. From the Home screen:

  1. Press Select to open the Main Menu (or select the status bar on the home screen for MiniMed 640G users).
  2. Select Status (Pump Status for MiniMed 640G users).
  3. Press down to see the “SN” followed by NG and seven numbers.
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