Thank you for submitting your information. A Medtronic 24-Hour Technical Support representative will call you over the next few days to confirm when you can expect to receive your replacement pump. Based on the volume of requests we receive, replacements may not be immediately available. Thank you in advance for your patience as we work to support all our customers as quickly as possible.
You have indicated that the clear retainer ring on your pump is or may be damaged and/or the reservoir is not locking into place. Please discontinue using the insulin pump and revert to a back-up plan per your healthcare provider’s recommendations.
DO NOT insert the reservoir back into your pump while connected because you could mistakenly give yourself a rapid insulin bolus.
IMPORTANT: Once you receive your return packaging, immediately return the pump with the damaged, clear retainer ring by following the return instructions included with your label.
Before sending back your device, copy your current settings onto the Insulin Pump Settings Guide which you can find in the link below.
If you would like to change your response, please submit a new form here.