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Product support

Sensor replacement request

Start your request

We’re sorry to hear that you’re experiencing a sensor issue. Please have your sensor lot number ready before beginning the sensor replacement request form.

The form below will populate with additional fields based on the answers you provide so that we can get the information we need to help you with your particular issue.

If you are having a medical emergency, please dial 911.

For Canadian customers only

* Indicates a required field.

1. Issue
2. Contact
3. Device
4. Consent

Tell us what happened

What is the primary error or issue you are experiencing with your sensor?*

If you have experienced any issue besides those listed, please call our 24-hour Technical Support Team at 1‑800‑284‑4416.

Have you received the Sensor Updating alarm for more than three (3) hours?*

We will be able to serve you over the phone as the sensor may not need to be replaced. Please call Technical Support at 1‑800‑284‑4416.

Contact and shipping details

Please enter the customer's first name.
Please enter the customer's last name.
Please enter the address.
Please provide a city.
Please select a province.
Please select your country/region.
Please enter a valid Canadian postal code, for example A1A 1A1.
Please provide a valid phone number, for example 416-555-1234.
Please provide a valid email address.

Device and sensor details

Please provide a pump serial number.
Please provide a transmitter serial number.
Select your device*
Select your sensor*
Please provide the start date of the sensor.
Please provide the date when the issue occurred.
Please select the location of the insertion.
Please indicate if you consent to have Medtronic contact you regarding the details of this form.
You must agree with our terms and conditions.

Please allow 7 to 10 business days for your replacement to be processed and delivered.

Your information will be used and protected in accordance with our privacy notice.